Q: Do I need to bring anything for my spa service/s (massages, facials, body treatments)?"

Our Locker Rooms are equipped with: Keyed lockers so you can relax during your service knowing your items are safe. Luxurious robes of different sizes: "One size fits all" - which is really a medium/large XL/XXL 3XL - Bamboo material which can be worn in the Infrared sauna in lieu of a bamboo towel to allow maximum benefits from the IR waves. White cloth body wraps which fit nicely under our robes and are generally used for facial services if desired. They can be worn in the sauna and steam room also. Slippers in a variety of sizes. You are always welcome to bring your own slippers/flip flops. Bamboo towels which are naturally anti-microbial and antiviral. They also allow the Infrared waves pass through while in the IR sauna in order to achieve the fullest benefit. Full Spectrum Infrared Sauna with Chromatherapy lights (Free with spa service): Although the IR sauna has the capability to cycle through all ranges (near, mid, far), the saunas are set on the far infrared setting - which is used for detoxification and weight loss. If you would like to take advantage of the other infrared ranges for pain relief, cell regeneration, etc., we recommend you schedule a private sauna session (additional charges will apply). Shower & Steam Shower (Free with spa service): There are two showers provided to rinse off before/after your service: The stand alone shower is for the modest person's ultimate privacy. It includes an over-sized area equipped with a teak bench for an additional place to change before/after your service in private. The "steam shower" is located in the public "steam room". It is intended for those who want to rinse off after finishing a steam session and choose not to move to the private stand alone shower. **Please Note: The steam shower is not a private shower and the steam is not intended to be used simultaneously with the shower. For your safety - PLEASEDO NOT USE THE STEAM AND THE SHOWER AT THE SAME TIME

Question 1

How do I purchase a Gift Card online?

Accepted Answer

Computer:  Gift cards can be purchased online by clicking on "Gift Cards" on the menu bar.
 
You can choose to pick up your gift card at our local facility or have it emailed to you or the recipient.

Question 2

Can I get a refund for a Gift Card?

Accepted Answer

No, all Gift Card sales are final.

Question 3

What do I need to do in order to get a group/party scheduled?

Accepted Answer

If you would like to schedule a party or group services, please email the following information to Party@spatacularescapes.com:
 
First desired calendar date along with alternative date options for your party
Specific start and end times for any of the guests
First and last name of each guest
Phone numbers for confirmations and appointment reminders.  If you do not know all of their numbers, we can put all of them under your phone number initially.
Which services each guest would like to schedule
If requesting massage services, please note which guests would be open to a male massage therapist
If anyone would like lunch from our café before, between, or after her/his appointment **We have a common area (Cozy Cafe) where parties can gather in their robes to socialize and enjoy an entree and beverage.  Please let us know if we should build time into the schedule for this.
Once we receive the above information, we will reach out to you in order to obtain credit card information to hold the appointments or you may call the front desk with the information (717-791-7723).

Also, please note our cancellation policy:
You have up until 4 days prior to your scheduled date to cancel anyone in your party without cancellation fees.  This affords us time to be able to get other guests scheduled in their place.

If anyone cancels within the 4 day window, your credit card will be charged 50% of the service.
If anyone cancels the day of the scheduled date, your credit card will be charged 100% of the service.

**In order for your services to start on time and ensure a relaxing, stress free experience, please arrive 15 min prior to your scheduled time.

Question 4

Are there any forms that I need to fill out prior to my visit and if so - Why?

Accepted Answer

Oncology Massage Form: It is always a good idea to get permission from your Oncologist prior to having any services - Especially since massage is not always recommended for individuals undergoing active treatments.

Question 5

Do I need to bring anything for my spa service/s (massages, facials, body treatments)?"

Accepted Answer

Our Locker Rooms are equipped with:
​
Keyed lockers so you can relax during your service knowing your items are safe.

Luxurious robes of different sizes:

"One size fits all" - which is really a medium/large
XL/XXL
3XL - Bamboo material which can be worn in the Infrared sauna in lieu of a bamboo towel to allow maximum benefits from the IR waves.

White cloth body wraps which fit nicely under our robes and are generally used for facial services if desired.  They can be worn in the sauna and steam room also.

Slippers in a variety of sizes.  You are always welcome to bring your own slippers/flip flops.

Bamboo towels which are naturally anti-microbial and antiviral.  They also allow the Infrared waves pass through while in the IR sauna in order to achieve the fullest benefit.

Full Spectrum Infrared Sauna with Chromatherapy lights (Free with spa service):  Although the IR sauna has the capability to cycle through all ranges (near, mid, far), the saunas are set on the far infrared setting - which is used for detoxification and weight loss.  If you would like to take advantage of the other infrared ranges for pain relief, cell regeneration, etc., we recommend you schedule a private sauna session (additional charges will apply).

Shower & Steam Shower (Free with spa service): There are two showers provided to rinse off before/after your service:

The stand alone shower is for the modest person's ultimate privacy.  It includes an over-sized area equipped with a teak bench for an additional place to change before/after your service in private.

The "steam shower" is located in the public "steam room".  It is intended for those who want to rinse off after finishing a steam session and choose not to move to the private stand alone shower. 
**Please Note:  The steam shower is not a private shower and the steam is not intended to be used simultaneously with the shower.  For your safety - PLEASEDO NOT USE THE STEAM AND THE SHOWER AT THE SAME TIME

Question 6

Do you have any snacks/beverages available in case I am going to be there for several hours?

Accepted Answer

We provide a complimentary beverage with your service: 
Bottled water
Tea or Coffee
Wine or beer
 
We also have Organic Smoothies available for purchase in our Cafe as well as food items and beverages in our Cafe Vending area.

Question 7

What product lines do you use?

Accepted Answer

Salon:
 
Oway
O&M
Clics
 
Nails:
 
Orly & CND: What is 12-Free? ORLY Nail Lacquers are formulated without: Toluene, Formaldehyde,Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene,MEHQ/HQ, MIT, Parabens, Animal Derived Ingredients or Gluten.
 
SPA:
 
Makes Scents
Eminence

Question 8

What is the difference between all of the pedicures?

Accepted Answer

Mini Pedicure:  Includes a foot soak, polish removal/application, and lotion
 
Full Pedicure:  Includes 10-15 min foot soak, a leg & foot scrub, callous removal, lotion, a foot massage, and polish application. (removal if applicable)
 
Signature SpaE Pedicure:  Includes the same services as the Full Pedicure with an additional leg masque with one of our signature scents of the month.

Question 9

What is your guarantee on gel polish services?

Accepted Answer

Complimentary fixes for chipping:
 
Gel Polish:  Up to 3 days after service
 
**Not applicable for disappointment with polish color choice

Question 10

What is your cancellation policy?

Accepted Answer

Since we understand that unexpected situations happen to us all, we allow one grace cancellation at no charge.  We will have to get a credit card on file for your next appointment in case there is a second occurrence.  The following charges will then be applied: 
​
You cancel your appointment/s on the same day - 50% of total service fees
You do not call and do not show up for your appointment/s - 100% of total service fees
​
Some Tips to avoid charges:
​
If you are ill, it is best for everyone to be proactive and cancel your appointment the day before so no charge is applied.
If you have a crazy busy schedule which causes frequent cancellations, it is best to schedule an appointment closer to your choice day or even the day of; though we won't be able to guarantee an opening.
​
* Special exceptions may apply

Question 11

What is your product return policy?

Accepted Answer

PLEASE NOTE:
 
**Due to Covid, All Retail Product Sales are Final until further notice.**

Hair products:  up to 10 days
**Hair Extensions:  No returns accepted
 
Facial products:  up to 5 days
 
Nail Products:  No returns accepted

Makeup:  No returns accepted.  To ensure your happiness with your product choice, a color matching session is recommended prior to purchase.
 
Vimergy/Supplements:  No returns accepted
 
Essential Oils:  No returns accepted

Question 12

Any Discount Opportunities?

Accepted Answer

If you would like to save $$ ... all you have to do is pay with cash and you will receive a 4% discount (services only).
There is an ATM on-site for your convenience.

*As always, prices are subject to change.

Frequently asked questions