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Frequently asked questions
General1
Our Locker Rooms are equipped with:Keyed lockers so you can relax during your service knowing your items are safe.
Luxurious robes of different sizes:
"One size fits all" - which is really a medium/largeXL/2XL/4XL3XL - Bamboo material which can be worn in the Infrared sauna in lieu of a bamboo towel to allow maximum benefits from the IR waves.
White cloth body wraps which fit nicely under our robes and are generally used for facial services if desired. They can be worn in the sauna and steam room as well.
Slippers in a variety of sizes. You are always welcome to bring your own slippers/flip flops.
Bamboo towels which are naturally anti-microbial and antiviral. They also allow the Infrared waves pass through while in the IR sauna in order to achieve the fullest benefit.
Full Spectrum Infrared Sauna with Chromatherapy lights (Free with spa service): Although the IR sauna has the capability to cycle through all ranges (near, mid, far), the saunas are set on the far infrared setting - which is used for detoxification and weight loss. If you would like to take advantage of the other infrared ranges for pain relief, cell regeneration, etc., we recommend you schedule a private sauna session (additional charges will apply).
Shower & Steam Shower (Free with spa service): There are two showers provided to rinse off before/after your service:
The stand-alone shower is for the modest person's ultimate privacy. It includes an over-sized area equipped with a teak bench for an additional place to change before/after your service in private.
The "steam shower" is located in the public "steam room". It is intended for those who want to rinse off after finishing a steam session and choose not to move to the private stand-alone shower.
**Please Note: The steam shower is not a private shower and the steam is not intended to be used simultaneously with the shower. For your safety - PLEASE DO NOT USE THE STEAM AND THE SHOWER AT THE SAME TIME!
We provide a complimentary beverage with your service: Regular & a variety of Flavor Infused waters served in a non-plastic, corn-based compostable material. Flavors include: Lemon, Peach Mango, Pineapple Strawberry, Mixed BerryTea or CoffeeWine or Beer We also have Organic Smoothies available for purchase in our Cafe as well as Snacks and Beverages in our Cafe/Vending area: (Please see the front desk to order Smoothies)
Some Smoothies may be Seasonal:Apple BlissApple Pie DelightBanana BreadBanana SplitBerikini SmoothieBerry Choco-LatteBlueberry LemonadeCherry BlossomCranberry OrangeDreamy DragonfruitJungle BreezeJust PeachyMocha MintOatmeal CookiePapaya PleasurePumpkin PieRainbow Sherbet ProteinRollin' OatsSpiced OrangeStrawberry RhubarbSummer FlingSunrise ProteinBerry MangoPineing for Berries
If you would like to schedule a party or group services, please email the following information to Party@spatacularescapes.com: First desired calendar date along with alternative date options for your partySpecific start and end times for any of the guestsFirst and last name of each guestPhone numbers for confirmations and appointment reminders. If you do not know all of their numbers, we can put all of them under your phone number initially.Which services each guest would like to scheduleIf requesting massage services, please note which guests would be open to a male massage therapistIf anyone would like lunch from our café before, between, or after her/his appointment **We have a common area (Cozy Cafe) where parties can gather in their robes to socialize and enjoy an entree and beverage. Please let us know if we should build time into the schedule for this.Once we receive the above information, we will reach out to you in order to obtain credit card information to hold the appointments or you may call the front desk with the information (717-791-7723).
Also, please note our cancellation policy:You have up until 4 days prior to your scheduled date to cancel anyone in your party without cancellation fees. This affords us time to be able to get other guests scheduled in their place.
If anyone cancels within the 4 day window, your credit card will be charged 50% of the service.If anyone cancels the day of the scheduled date, your credit card will be charged 100% of the service.
**In order for your services to start on time and ensure a relaxing, stress-free experience, please arrive 30 minutes prior to your scheduled time.
Salon: We strive to find products that are made from organic, all-natural, and/or the cleanest ingredients that exist in the industry.
O&M & ClicsSimply OrganicAreteNails: What is 12-Free Polish? Our Nail Polishes are formulated without: Toluene, Formaldehyde,Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene,MEHQ/HQ, MIT, Parabens, Animal Derived Ingredients or Gluten.
OPI (Matching Regular & Gel Polish)the Gel Bottle (Gel Polish Only)Dazzle-Dry (Regular Polish that dries in less than 5 minutes, lasts as long as Gel polish without any LED light processing time, and removes like regular polish - no filing or scraping your nail base)
SPA: Can't say enough about our Facial and Body Products, so click on the links below and let them do the talking :) Makes ScentsEminence
Mini Pedicure: Includes a foot soak, polish removal/application, and lotion
Full Pedicure: Includes 10-15 min foot soak, a leg & foot scrub, callous removal, lotion, a foot massage, and polish application. (removal if applicable)
Signature SpaE Pedicure: Includes the same services as the Full Pedicure with an additional leg masque with one of our signature scents of the month.
Since we understand that unexpected situations happen to us all, we allow one grace cancellation at no charge. We will have to get a credit card on file for your next appointment in case there is a second occurrence. The following charges will then be applied: You cancel your appointment/s on the same day - 50% of total service feesYou do not call and do not show up for your appointment/s - 100% of total service feesSome Tips to avoid charges:If you are ill, it is best for everyone to be proactive and cancel your appointment the day before so no charge is applied.If you have a crazy busy schedule which causes frequent cancellations, it is best to schedule an appointment closer to your choice day or even the day of; though we won't be able to guarantee an opening.* Special exceptions may apply
Hair products: up to 10 days **Hair Extensions: No returns accepted Facial products: up to 5 days Nail Products: No returns accepted
Makeup: No returns accepted. To ensure your happiness with your product choice, a color matching session is recommended prior to purchase. Essential Oils: No returns accepted
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